Track your trade-in
- Step 1 - Request for trade-in submitted
- Step 2 - Trade-in shipped
- Step 3 - Trade-in received
- Step 4 - Item(s) processed
- Step 5 - Trade-in complete
Your Trade-In
Estimated credit value:
Shipping
Estimated credit value:
FAQ
What items can I send in?
All items you wish to sell through our Pre-Loved website must still be in at least good condition and wearable. All care labels, logo and size label still need to be attached to the product and products should not have been altered in any way.
We don't accept items that have any damage, are dirty or smelly, are not functional anymore nor items that are incomplete.
Due to hygenic reasons we also exclude certain product groups from our pre-loved programme such as underwear or socks.
How much will I receive for my item(s)?
During the registration process within the portal, you will receive a buy back value proposal per item. This price is based on the original price, the age of the product and of course its condition. This proposed value is validated or adjusted if necessary by our reconditioning team once we receive your item(s).
If our team finds that the item(s) you sent in do not meet our trade-in requirements and are not suitable for resale and therefore are declined, you will not receive a voucher.
If you initiated your trade-in before 10 September 2025, you do not have to wait until your item(s) have been sold to receive your credit voucher.
If you initiated your trade-in on or after September 10, 2025, you will receive an email with the results detailing what is and is not eligible. Your voucher for all eligible items will be sent to you in a separate email within approximately 7 working days after your items have been successfully checked.
As soon as we processed and approved your item(s), you will receive an e-mail with the credit voucher for the Official 10DAYS Online Store https://www.10dayslifestyle.com/. This credit voucher is valid for 6 months.
When will I receive my credit voucher?
If you initiated your trade-in before 10 September 2025, you do not have to wait until your item(s) have been sold to receive your credit voucher.
If you initiated your trade-in on or after September 10, 2025, you will receive an email with the results detailing what is and is not eligible. Your voucher for all eligible items will be sent to you in a separate email within approximately 7 working days after your items have been successfully checked.
As soon as we processed and approved your item(s), you will receive an e-mail with the credit voucher for the Official 10DAYS Online Store https://www.10dayslifestyle.com/. This credit voucher is valid for 6 months.